March 31, 2021 

Dear Family Members and Friends:

We are delighted to share that the BC Ministry of Health has provided an update to the Visitor Policy and Interpretive Guide regarding visitation in long-term care homes, which allow us to offer more options for visitation.

The new guidelines to visitation come into effect April 1 2021. Below, we have listed some of the changes that will support residents and families with more ways to spend time together safely:

  • Social visits are no longer limited to one designated family member or friend. Additional family members and friends are allowed with a maximum of two adult visitors (+one child, under the age of 18) at the same time.
  • Every resident is entitled to regular, routine, frequent opportunities for social visitation, ensuring a minimum total of 60 minutes every week if desired.
  • Residents may have more social visitors’ outdoors in the community, in an appropriate location, and in alignment with current provincial health officer guidelines. Infection prevention and control measures (e.g., screening for signs and symptoms of illness prior to every visit, practicing hand hygiene, respiratory etiquette and wearing medical masks) must be followed.
  • Physical touch between residents and their visitors is now allowed with infection prevention and control measures in place

More information regarding the Ministry of Health updated guidelines can be found at

We highly value the need for social connectedness for our residents and designated visitors and we appreciate your cooperation, patience and understanding as we move forward to maximize social visiting while balancing operational and pandemic requirements.

We have attached a few documents that will support you to have meaningful and safe visits. Please take a few minutes to review the documents. We ask for your adherence to the protocols we have implemented to ensure everyone’s well being and safety.

We are committed to keeping you informed of any other changes or updates.

Little Mountain Place – Supporting Social Visits


January 25, 2021 – Update

November 23, 2020 – Update

As of November 22, 2020 Little Mountain Place has been placed by the Public Health Office on COVID-19 Outbreak.  They are working closely with staff to determine if any other staff or residents have been exposed and to prevent further infections.

Friends and families with questions, requiring emotional support or needing assistance navigating the healthcare system, please contact the PHC/VCH Family Support Line at 1-844-824-2219 or 604-875-4953 or be in contact with LMP nursing or managers for specific resident status reports.

FAQs for LTC COVID-19 Outbreak

March 20, 2020 – COVID-19 Update

The situation regarding the Coronavirus continues to evolve rapidly in BC, Canada and the world at large.  We acknowledge this can be a very unsettling time particularly for our vulnerable residents.  Little Mountain Residential Care and Housing Society is committed to the health and safety of our residents, families and staff and to keeping everyone informed of their part.  Our goal is to, as much as possible, prevent the introduction of the Coronavirus (COVID-19) into our homes and prevent transmission to residents and staff within the homes.

What is the risk?

The number of confirmed cases in B.C. continues to rise on a daily basis.  The vast majority of COVID-19 cases are mild; however, the elderly or those with underlying health conditions are at higher risk of experiencing complications from COVID-19.

The virus is transmitted through droplets of moisture – such as coughing, sneezing. There is no evidence to-date of any airborne transmission.

How can I protect myself?

The following are things everyone should do:

  • Wash your hands for at least 20 seconds using soap and water.
  • Use alcohol-based hand rubs to clean hands if they are not visibly soiled.
  • Do not touch your face, eyes or mouth with unwashed hands.
  • Cover your mouth and nose when you sneeze or cough with a disposable tissue or the crease of your elbow.
  • Stay at home when you are sick

How is LMRCHS responding to recommendations and directions?

  • Limiting visitation to compassionate visits only – this will be determined by our Medical Coordinator. 
  • Quickly identifying and isolating residents who show signs of any type of illness.
  • Swab all residents with new fever or new or worsening upper or lower respiratory symptoms, even if there is just a single resident who is ill.
  • Providing nursing staff with education/refreshers on respiratory assessments
  • Ensuring staff are aware of our organization’s outbreak response plans, as well as infection prevention and control protocols.
  • Ensuring ALL staff are properly trained in infection prevention and control practices, and that they follow these practices. Reminding staff to self monitor for flu-like symptoms and to contact 811, their primary care provider, or local public health office and follow directions given to them.
  • Cancelling or postponing family and community events at the care homes.
  • Ensuring ongoing thorough cleaning of the care homes, especially common areas using outbreak level disinfectant. Keeping up to date and providing all relevant communications from Vancouver Coastal Health, the provincial Health Officer, BC Centre for Disease Control, Safecare BC, and HEABC to residents, families and staff.

We also want to assure you that Vancouver Coastal Health has clearly stated their commitment to all Long-Term Care homes within their authority that their resources will be available in the event of a positive case of Coronavirus.

Thank you for your cooperation and patience during this trying time.

March 17, 2020.

What you need to know about COVID-19

Wash your hands, cover your mouth and nose when coughing or sneezing, and stay home when you’re sick.

Reported signs and symptoms include: fever, coughing, and/or difficulty breathing.

Experiencing symptoms:
If you think you have the symptoms of COVID-19, please stay at home and call 8-1-1. If you think you have the symptoms of COVID-19, please stay home. Patients with mild respiratory symptoms (including cold symptoms) should not be tested. COVID-19 presents as a mild illness in the majority of patients. Seek medical assessment if respiratory symptoms worsen.

Travelling outside of Canada:
The Government of B.C. recommends against all non-essential travel outside of Canada, including to the United States. Anyone who chooses to travel outside of Canada will be asked to stay away from work or school for 14 days upon their return.

Health questions:
If you have health concerns, call HealthLink BC at 8-1-1. Please be patient as they are experiencing high call volumes.

Source: VCH